Flexible working hours and break times,
Customer Engagement Assistant (w/m/d)
Turning structure into customer success.
novaCapta | Augsburg, Fürth, Hamburg, Hannover, Köln, München, Seligenstadt or Stuttgart | Full-time & Permanent employment | Available now
Wofür wir dich suchen
Unser Customer Engagement-Team sucht Verstärkung in Teilzeit (ab 30 Std./Woche) oder Vollzeit, am liebsten in Köln, hybrid organisiert mit Remote-Arbeit und einem festen Teamtag pro Woche im Büro: dort wo Microsoft-Lösungen, Kundenerfolg und Austausch zusammenkommen.
Was du bei uns bewegst
- Anlage, Pflege und Koordination von Opportunities in unserem CRM-System
- Erstellung, Anpassung und Nachverfolgung von Angeboten für Neu- und Bestandskunden
- Unterstützung bei Ausschreibungen und Angebotsverfahren, von der formalen Aufbereitung bis zur fristgerechten Einreichung
- Bearbeitung eingehender Kunden- und Angebotsanfragen im zentralen Customer-Excellence-Postfach
- Abstimmung mit Customer Engagement Kolleg:innen, Consulting, Administration und Finance für eine reibungslose Auftragsabwicklung
- Sicherstellung einer hohen Datenqualität in CRM- und Angebotsprozessen
- Überwachung regel- und terminbasierter Abläufe, insbesondere im Rahmen von Kundenvertragslisten
- Du entwickelst und pflegst smarte Angebots-, Vertrags- und Prozessvorlagen, die Zusammenarbeit einfacher, schneller und professioneller machen
- Organisation sowie Vor- und Nachbereitung von Team- und Abstimmungsmeetings
- Du unterstützt bei lizenz-, abrechnungs- und dokumentationsrelevanten Themen im Microsoft-Kosmos
Was du mitbringst
- Du bringst Struktur in komplexe, dynamische Situationen, du hast einen Überblick in viele Themen gleichzeitig und kannst klar priorisieren
- CRM, Offers & Opportunities sind für dich kein Pflichtfeld – sie sind dein Sales‑Flow
- Neue Tools und KI-gestützte Arbeitsweisen gehören für dich zur modernen Vertriebsarbeit und du arbeitest dich schnell darin ein (Dynamics, Copilot)
- Statt reiner Abarbeitung steht Wirkung im Fokus: erkennen, wo etwas stockt und es aktiv wieder in Bewegung bringen
- Präzision und Tempo schließen sich nicht aus, auch unter Druck bleibt dein Blick für Details und Qualität
- Für diese Rolle bringst du verhandlungssichere Deutschkenntnisse (C2) und gutes Englisch (B2) mit
What we offer you
Benefits
In addition to classics such as...
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30 days of vacation plus sabbaticals, up to 3 months of workation, or unpaid special leave (upon agreement),
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Training and further education at the TIMETOACT GROUP Academy or external training courses,
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flexible choice between working from home or on-site at the office,
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State-of-the-art hardware and software – for work and private use,
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Discounts at (online) shops, travel agencies, and tickets for events via corporate benefit portals,
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and the obligatory fruit basket as well as free coffee and (soft) drinks in our offices
...we offer you further perks and benefits:
Freely customizable benefits
Each employee also has a monthly budget that can be used for the following benefits:
Bicycle leasing
via Jobrad or Bikeleasing
Public transport subsidy
Discounted "Germany ticket" or public transport travel allowance
Urban Sports Club Membership
Access to a wide range of sports and wellness offers
Daycare
Childcare subsidy
Capital formation payments
Invest wisely and use it to build up your assets
Retirement provision / Occupational disability
Occupational pension scheme/ Occupational disability insurance
Internet
Reimbursement for your ongoing internet costs at home
Lunch subsidy
15 per month you'll get a subsidy for your lunch
More for your well-being
The well-being of our employees is our top priority: that's why modern office spaces including a social area with table football and/or a games console, free hot drinks, soft drinks, and fruit baskets are a given for us. But in our view, more is needed to create an optimal working atmosphere and promote personal and professional development.
If you want to know more about our corporate culture, our employee benefits, and our training and career development program contact us!
About us
novaCapta
With around 250 specialists, novaCapta is the first choice when it comes to digital transformation.
At 11 locations in Germany, Switzerland and Latvia, we work on and implement exciting IT projects for renowned customers in the SME and enterprise segments: Be it AI tools, AI-driven business processes, intelligent content management, AI-ready data management, an optimised cloud infrastructure or the secure, stable operation of all technologies used.
Our service portfolio covers all Microsoft technologies and solutions and goes beyond the usual IT lifecycle: our projects combine expert advice, creativity and technology.
See for yourself!
This is what former and current employees say about novaCapta as an employer on kununu.com. We are proud that we have consistently been awarded the Top Company label by Kununu in recent years, placing us among the top 5% of the most popular companies on kununu.
novaCapta is part of TIMETOACT GROUP
novaCapta is part of the TIMETOACT GROUP - one of the leading IT service providers for cloud platforms and digital solutions. With more than 1,700 colleagues, we work in 25 cities in Germany, Austria, and Switzerland, as well as in branches in Italy, the Netherlands, Spain, and the USA. Our network is complemented by service hubs in Central America, Central and Eastern Europe, and Southeast Asia.
For you, this means, among other things: diverse career paths, access to academy offerings and our GROUP-wide initiative for women, attractive benefits and events - and the good feeling of working in a strong network that values cohesion. Feel the WE in IT.
Do you have any questions about the position, the application process, or novaCapta?
Rosa is happy to talk to you
Have we sparked your interest?
Be part of our team and get to know us—we look forward to meeting you! Whatever you don't know yet, we'll teach you together. Apply using the form or send us an email with your resume or LinkedIn link to [email protected] — no cover letter necessary.
Gender, origin, sexual orientation, age, religious affiliation, or disabilities play no role for us—at novaCapta, all people are equally welcome.
Learn more
More about novaCapta and what we do:
About us
Learn more about us: what makes us special, about our Microsoft focus and our awards, including the title Microsoft Solutions Partner ‘Microsoft Cloud’
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Our office locations
You will find us at 11 locations in Germany, Switzerland and Latvia: Cologne, Hannover, Hamburg, Augsburg, Munich, Nuremberg, Stuttgart, Zurich, Sursee & Riga
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