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novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien

Managed services

For your reliable IT operation and IT support according to ITIL

You want to become faster, more efficient and more reliable, without having to keep investing in expertise, staff and infrastructure? Then make a deliberate choice to free yourself of IT tasks that are an unnecessary operative burden on your team, or for which you would have to spend time building up special systems and competences.

Our ITIL-compliant service operation management and managed services for the cloud and Azure grow with you and your requirements, and they are always based on cutting-edge IT systems. Whether you need incident management, technical management or applications management, we’re with you every step of the way.

Benefits of service operation management

We lighten your load when it comes to operational security

We are ITIL compliant with second- and third-level support

We’re always there for you with a ticket system and helpline

We provide tailored maintenance/support contracts

Managed services with novaCapta

Available services

Our customers specify availability, scope and which services are included.

Technical services
  • Tenant monitoring and availability check
  • Reporting
  • Technical support with SLA
  • Microsoft advanced support
  • User management
  • Evergreen service for administrative settings
  • Tenant governance and security
  • Managed endpoints (Intune)
  • Back-up and archiving service
User services

Possible support areas

  • Office applications (e.g. Word, Excel, PowerPoint)
  • Outlook
  • Collaboration/communication (e.g. Teams, Lists, Planner)
  • Additional Office apps (e.g. Forms, Stream, Bookings, To Do)
  • SharePoint/Valo
  • Power Platform (e.g. Power Apps, Power Automate)
Evergreen services

User support areas
The target group consists of IT admins, key users and end users:

  • Adoption as a service (channel support)
  • Tips and tricks
  • Learning environment
  • (Online) training
  • Support forum
  • Academy/learning service

    → Microsoft 365 needs to be looked after
    Companies can no longer perform upgrades every few years. It’s become much more of an ongoing process.

Availability levels

We are there for you. Even around the clock, 365 days a year if required.

Basic
Mon. – Fri., 9 a.m. – 5 p.m.

Gold
Mon. – Fri., 8 a.m. – 6 p.m.

Platinum
On call 24/7 (Prio 1)

Scope

  • Request management
     
  • First-level support
     
  • Second-level support
     
  • Third-level support (with Microsoft)

Top security standards for you and for us

Diverse people in spacious office while discussing work questions

Managed Security Operation Center

Protection against cyber attacks is something we can do too. Protect your IT systems with the Managed SOC Team of novaCapta

Learn more

Over 90 customers trust in novaCapta’s managed services

Over 90 companies from a wide array of sectors already trust our service team with their internal services and receive effective and expert operational support. We see ourselves less as an external service provider and more as an extension of your internal services, providing you as a company with maximum support. We offer you:

Experts all over Germany and Switzerland

We have experts with a broad spectrum of knowledge

Fixed contacts

We always assign fixed contact people who can be reached at any time

A focus on partnership

For us you are much more than a number. We provide tailored customer service as a local, personal and flexible partner

Flexible and appropriate services

We go beyond the standard offering. Our flexibility means we can put together the services you need

Call center, manager and telemarketing team at computer for software training, customer service and CRM in office at night. Man, woman and sales mentor helping intern on desktop for technical support
Leistung

First Level Support

In unserer schnelllebigen digitalen Zeit wird es immer wichtiger, stets auf dem neusten Stand zu sein und die eigene IT-Strategie flexibel an die wachsenden Anforderungen anzupassen. Durch die externe Auslagerung Ihres First Level Supports geben Sie Ihren IT-Mitarbeitenden Raum und Zeit, sich auf ihre Kernkompetenzen zu fokussieren.
Business colleagues using a digital tablet in a boardroom
Leistung

Evergreen Services

Microsoft verfolgt ein kontinuierliches Release Management (Evergreen Lifecycle), um stets die beste Version des Modern Workplace bereitzustellen. Die stetigen Neuerungen sind für Unternehmen aber herausfordernd. Um den Umgang mit den kontinuierlichen Releases zu standardisieren, das Beste aus ihnen herauszuholen und Ihnen hohe interne Aufwände abzunehmen, haben wir unseren Evergreen Service entwickelt.

Get in touch with us

We look forward to hearing from you and will be happy to advise you on the right solutions for you in a non-binding meeting. Just leave your contact details and we will get back to you as soon as possible.

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Azure Infrastructure

With both PaaS and IaaS, Microsoft Azure offers you a technical basis for mapping individual enterprise architectures in the cloud. With our Azure Consulting Services and our Azure Landing Zone approach, you can master the journey to the cloud and optimize your business processes.

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Managed Modern Endpoint: Holisitic endpoint management

Diverse endpoints and applications, different user and IT needs: Endpoint management poses increasingly significant challenges for companies. Our holistic Managed Modern Endpoint approach helps establishing the fundament for a secure, future-oriented modern workplace.

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Working with Power Platform

The Power Platform is suitable for an almost unlimited variety of use cases. We are pioneers when it comes to the Power Platform and analyze, design and implement your desired application. We rely on an agile implementation methodology and use services from the Microsoft and Office 365 portfolio as well as from Dynamics 365.

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Referenz

Union Investment: Integrated Governance for M365

Union Investment chooses M365, Microsoft Teams and SharePoint Online on Azure - the most advanced cloud delivery platform for business use. Clear governance and user-oriented self-service features are provided by novaWorxx.

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IT modernization and strategy

Which path is best for you - completely in the cloud, hybrid or on-prem? What about your infrastructure and data security? We help you step by step on the safe way to exploit the full potential of the Microsoft universe for you.

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novaCapta: Ihr Partner für die digitale Transformation mit Microsoft Technologien
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Intranet with Office 365

For many employees, the intranet is the door to collaboration and networking. Use the potential of Office 365 to take full advantage of the opportunities.

novaCapta
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Produkt

IT Governance & Lifecycle Management with novaWorxx

Adapt governance rules and IT processes with novaWorxx - for successful collaboration in the cloud. Create a central basis for a Modern Workplace. Want integration with all Microsoft 365 applications? novaWorxx offers that, too. Learn more now.