Gustav Hensel GmbH & Co. KG: Modern and secure Mobile Device Management

Modern Mobile Device Management poses increasingly significant challenges for businesses. Gustav Hensel GmbH & Co. KG has switched to Microsoft Intune and now benefits from IT department relief through Zero Touch, cost savings, and improved data protection. 
 

Procurement of various mobile devices from different suppliers and manual onboarding by the IT department 

Utilization of three different administration consoles for endpoint management

Transparent communication towards employees during the migration 

Deployment of a Mobile Device Management solution with Microsoft Intune 

Migration and configuration of 90 iOS and 95 Android devices 

Implementation of a comprehensive data protection strategy integrated within the MDM 

Assistance with the independently conducted rollout 

Cost savings and IT relief through a unified management tool and Zero Touch 

Enhanced data protection through Conditional Access 

Additional Mobile App Management with App Protection Policy 

The modern workplace enables increasingly flexible work with various devices - anytime and from different locations. However, with a simultaneous rise in cyberattacks, this poses ever greater challenges in endpoint management for companies.

Therefore, Gustav Hensel GmbH & Co. KG has decided to switch its Mobile Device Management to Microsoft Intune and has partnered with novaCapta, a suitable Microsoft expert, for assistance.

Procuring diverse Android and Apple devices from different suppliers and manually onboarding them, in addition to managing three different administration consoles – this high workload was a challenge for Hensel's IT department in the area of endpoint management. The goal was, therefore, to streamline Mobile Device Management in the first step. In addition to standardizing device manufacturers, this involved transitioning from Airwatch to Microsoft Intune, as Hensel had strategically opted for M365 and could achieve cost savings by acquiring additional Intune licenses.  
In the novaCapta Microsoft Intune Workshop, the rules and requirements that needed to be met were jointly defined, along with understanding the capabilities and limitations of Intune and how a migration could be executed collaboratively. Subsequently, Hensel chose to implement Intune and became the first customer to benefit from the novaCapta Intune MDM Best Practices Package. 

Die wichtigsten Szenarien für Hensel waren neben der Migration der Bestandsgeräte die Themen Datenschutz und Compliance – also u.a. Fragen zur Ablage von Dateien oder auch Befugnisse zur Weiterleitung nach Outlook und Teams. Da viele Mitarbeitende ihr Endgerät sowohl beruflich als auch privat nutzen, war Hensel eine klare Datentrennung wichtig, die dennoch einen fließenden Übergang für eine weiterhin harmonische Usererfahrung ermöglicht. Genau diese Bereiche werden auch im Festpreisangebot abgedeckt: Neben der Grundeinrichtung des Mobile Device Managements (MDM) liegt ein Fokus auf der Implementierung der Security Best Practices.   

With the support of novaCapta, Hensel successfully migrated and configured a total of 90 iOS and 95 Android devices into Microsoft Intune. Furthermore, comprehensive data protection measures were implemented for company data: "Through Conditional Access and App Protection, we can ensure that data within corporate apps is always secure," explains Alexander Stupperich, Information Technology Department at Hensel. 

After the joint preparation, Hensel carried out the rollout entirely independently. novaCapta provided support through individual sessions, during which they conveyed the use of the console and demonstrated potential tasks, issues, and solutions. It was particularly important to keep employees informed transparently throughout the migration, as Patrick Schneider, Head of IT Services Department at Hensel, explains: "When it comes to new processes and tools, everyone needs time to adapt. Therefore, communication was crucial here: we wanted to clearly and comprehensibly explain why we were transitioning to Intune and the advantages it brings to each target audience.” 

During the rollout, employees had the option to choose between a full-service onboarding with appointment scheduling and a self-service option with video instructions. The latter worked so well that new devices are now directly sent to employees by the provider with corresponding instructions, relieving the IT department significantly. 
In addition to the workload reduction, Hensel benefits from two other advantages thanks to Microsoft Intune: Firstly, the IT team was able to establish an App Protection Policy and restrict content sharing via the Outlook App through the comprehensive Mobile App Management capabilities. Secondly, they can generate meaningful reports through Power BI dashboards. 
At the national level, the Intune project has now been successfully completed. Long-term and strategically, the plan is to expand the use of Intune to Windows devices on one hand and to migrate the devices of foreign subsidiary companies on the other hand. With its accumulated experience, Hensel is well-prepared for these future endeavors. 

Download Case Study Gustav Hensel als PDF (DE)

Download Case Study Gustav Hensel als PDF (EN)