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Managed services

For your reliable IT operation and IT support according to ITIL

You want to become faster, more efficient and more reliable, without having to keep investing in expertise, staff and infrastructure? Then make a deliberate choice to free yourself of IT tasks that are an unnecessary operative burden on your team, or for which you would have to spend time building up special systems and competences.

Our ITIL-compliant service operation management and managed services for the cloud and Azure grow with you and your requirements, and they are always based on cutting-edge IT systems. Whether you need incident management, technical management or applications management, we’re with you every step of the way.

Benefits of service operation management

Custom evaluation and contracts

We look at your existing infrastructure and take your specific requirements into account. Our tailored maintenance and support contracts mean that we’re always ready to provide the exact support you need for your applications and systems.

We support your processes and systems

The basis for an ideal service offering is precise planning of all necessary processes, whether applications, platforms, Azure instances or tenants. We support you and create transparency in execution and coordination.
 

Professional service management

We provide ITIL-compliant service management with second- and third-level support. With our helpline and ticket system we are always there for you, ready to use our years of experience to find a robust and secure solution for all your problems.

‘On site’ with remote maintenance via TeamViewer

We use TeamViewer to solve problems via remote maintenance, and you can reach us at any time. That way, we can see exactly where the problem is, and you get good, personal support whatever happens.

Managed services with novaCapta

Managed services for Microsoft 365

Even though many installations, configurations and updates are no longer part of the Microsoft 365 package, tenant administrators still have a lot to do, whether managing users and authorizations or configuring new tools and services.

Managed services for Azure

Whether you’re using Azure as an on-premises or cloud solution, you no longer have to worry about operating, hosting or backing up your Azure instances when you work with us. Our experts ensure the operational security of your infrastructure.

Managed services for everything

Of course we can also take care of all the other servers and databases that you operate at your premises or in your data centre. We install updates, make sure everything’s running smoothly and monitor all instances to keep errors at bay. We offer 24/7 support if required.

Available services

Our customers specify availability, scope and which services are included.

Technical services
  • Tenant monitoring and availability check
  • Reporting
  • Technical support with SLA
  • Microsoft advanced support
  • User management
  • Evergreen service for administrative settings
  • Tenant governance and security
  • Managed endpoints (Intune)
  • Back-up and archiving service
User services

Possible support areas

  • Office applications (e.g. Word, Excel, PowerPoint)
  • Outlook
  • Collaboration/communication (e.g. Teams, Lists, Planner)
  • Additional Office apps (e.g. Forms, Stream, Bookings, To Do)
  • SharePoint/Valo
  • Power Platform (e.g. Power Apps, Power Automate)
Evergreen services

User support areas
The target group consists of IT admins, key users and end users:

  • Adoption as a service (channel support)
  • Tips and tricks
  • Learning environment
  • (Online) training
  • Support forum
  • Academy/learning service

    → Microsoft 365 needs to be looked after
    Companies can no longer perform upgrades every few years. It’s become much more of an ongoing process.

Availability levels

We are there for you. Even around the clock, 365 days a year if required.

Basic
Mon. – Fri., 9 a.m. – 5 p.m.

Gold
Mon. – Fri., 8 a.m. – 6 p.m.

Platinum
On call 24/7 (Prio 1)

Scope

  • Request management
     
  • First-level support
     
  • Second-level support
     
  • Third-level support (with Microsoft)

Top security standards for you and for us

ISO 27001 zertifiziert

Die ISO 27001 ist die führende Norm für Informationssicherheits-Managementsysteme. Sie gibt klare Leitlinien für die Planung, Umsetzung, Überwachung und Optimierung der Informationssicherheit vor.

Our promise

Logo ISO 27001:2013 Zertifikat

With this certification we promise ourselves and our customers that we will

  • handle data securely and confidentially,
  • continually monitor and optimize our information security,
  • actively minimize risks and
  • unerringly provide the data you need.

Our team is also ITIL certified, ensuring that we provide IT services in a professional manner with processes in line with established best practice.

Service processes in accordance with ITIL

ITIL describes comprehensive and interconnected rules for managing IT services. The procedure guarantees efficient support and the provision of top-quality IT services.

Benefits
  • ROI improves thanks to predictable costs and better resource utilization
  • Competence, performance and productivity increase
  • IT costs and performance become more transparent

Over 90 customers trust in novaCapta’s managed services

Over 90 companies from a wide array of sectors already trust our service team with their internal services and receive effective and expert operational support. We see ourselves less as an external service provider and more as an extension of your internal services, providing you as a company with maximum support. We offer you:

Get in touch with us

We look forward to hearing from you and will be happy to advise you on the right solutions for you in a non-binding meeting. Just leave your contact details and we will get back to you as soon as possible.

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